Senior Service Manager

Senior Service Manager - Universal Aftercare

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time, Permanent Position
• Classification: SCHADS Level 7 with a salary range of $119,212 - $124,192 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Burswood, Perth

About your new role

Perth Universal aftercare provides compassionate, holistic psychosocial support to people who have experienced a suicidal crisis or attempt. This is a new service and exciting opportunity for the Senior Service Manager to lead service establishment and operationalisation.
The Senior Service Manager will operate under limited direction and exercise managerial responsibility and development for multiple service functions and contracts and/or a significant single site program with a large workforce. The role will work collaboratively with partners including WAPHA, the Mental Health Commission and referring hospitals to develop and improve the overall service response to consumers. The Senior Service Manager will also undertake a key role in service development, evaluation and review of service outcomes and wider organisational initiatives/projects.
The position will work closely with the Senior Manager Operations on service strategy, implementation, sustainability and growth, and the achievement of key performance indicators for these services.
The Senior Service Manager will oversee program service sites at Burswood, Rockinghamd and Joondalup and provide staff management, service leadership and practice development. This position will manage the delivery of the best possible comprehensive service to consumers by supporting and building capacity of the program workforce and providing direct support to consumers as required
In Universal Aftercare the teams of Clinicians, Community Care Coordinators and Community Care Coordinators-Lived Experience in the program provide empathy and non-judgemental connection during this difficult time to people and their families and carers. Universal Aftercare is delivered in the form of assertive outreach in the community for a
period of up to three months. People accessing the program receive individually tailored support to people to connect them to both clinical and community-based services to meet their needs, while also enhancing connection to supportive local networks such as family, friends, peers and carers.
Universal Aftercare focuses on promoting strength andresilience and improving the capacity of service participants to identify the drivers of distress, manage distress and improve overall wellbeing


About Neami National

We’re Neami. We’re big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention. For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them. We’re proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands. Values Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

What you will bring to the role

• Formal tertiary qualification in a related field and/or experience working in a relevant setting.
• Significant experience in a leadership or management role within a relevant sector.
• Demonstrated ability to motivate andempower team members through coaching and mentoring.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Experience working within program speciality.
• Strong computer literacy and written communication skills.
• Ability to lead and oversee diverse service partnerships in benefit of program objectives.
• Project management expertise and experience.
• An ability to influence and bring diverse stakeholders together to address complex social issues
• A sound understanding of suicide and suicidality, risk factors and experience in working with people experiencing suicidality
• Demonstrated understanding of the value of, and integration of Lived Experience in Suicide Prevention and Mental Health

What will Neami offer

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave
• Optional monthly Accrued Day Off (ADO) for full-time staff
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-houseLearning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

What the role requires

• National Criminal History Check (police check) – disclosable outcomes considered
• Current Working with Children Check – required before commencement of work
• Australian working rights
• A Valid Drivers Licence

How to apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).
To apply for this position, please:

• Click the ‘Apply’ button where you will need to create a username and password
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).
Ifyou have any furtherquestions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:


Kate Clements, Acting Senior Manager Operations: kate.clements@neaminational.org.au

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We’re passionate about creating opportunities and supporting professional development. If you have any technical issues when applying for this role, please email hris@neaminational.org.au for assistance.
If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: Wednesday 26 November 2025


Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences andcontributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live. Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.